THE XMAS LOWDOWN
HO HO HO! It's that time of year again, so we wanted to give you the lowdown on what's going on so that you don't have any surprises trying to get your loved ones stockings filled up.
We've extended our returns period from our usual 30 days return policy for customers who have purchased gifts in the lead up to Christmas.
Purchases made online, between 1st November 2023 and 1st January 2024 can be returned* up until 31st January 2024. Purchases made from 2nd January 2024 onwards will have 30 days to return. (*Our normal return policy applies)
LAST ORDER DATES
As always this is a very busy time of year and we do encourage you to place your order as soon as possible and use our "Express" services when you can.
Below you will find the Royal Mail and DHL's latest postal information to ensure you receive your goods in time for the big day.
Please note that orders to all destinations cannot be guaranteed for delivery before Christmas, although we expect them to arrive in time if ordered before the dates below.
NO ORDERS WILL BE SHIPPED BETWEEN DECEMBER 23RD AND JANUARY 2ND
- Standard shipping - Order before Monday 12th December
- Express shipping - Order before Friday 16th December
INTERNATIONAL - EU and ROW
Royal Mail Tracked
- Order before Monday 5th December - Canada, Czech Republic, Finland, Italy, Poland, Sweden & USA
- Order before Wednesday 7th December - Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland
- Order beforeFriday 9th December - Belgium, France and Luxembourg
DHL International Express
- Europe - 14th December
- ROW - 7th December