Shipping information

We are based in the United Kingdom but we ship all over the world. Shipping costs will apply, and will be added at checkout. However we offer free shipping on orders over a certain amount - click here for more info.

We use Royal Mail as our main carrier however you’ll be asked to select a delivery method during checkout. Please note DHL Express shipping is also available for a higher fee but much faster delivery.

It depends on where you are in the world.

Usually orders placed before 2pm GMT are processed and dispatched the same working day however please allow up to 3 working days for your order to be dispatched.

• Orders to the UK will take 3-6 business days to arrive.

• Orders to Europe will take between 4-10 days to arrive.

• Orders to anywhere else in the world will take between 6-25 days.

Delivery details will be provided at checkout and tracking information will be available depending on the shipping method selected.

Yes you can! This will depend on which shipping method you select during checkout - please note if you select free shipping you will most likely not get a tracking number.

Returns

Of course you can - we do have some terms and conditions around returns that you can check out by clicking here. On this page you will also find out how to get in touch with us to arrange your return!

If you have received a damaged item, or it just doesn't look right, please reach out to us at info@helfare.com with your order number in the email subject - this will save us from having to ask you for it!

AUTHORISED RESELLERS

We appreciate you wanting to sell our products in your store. To get in touch, email info@helfare with "wholesale" in the subject line. Please state your company name, store location and/or website and we will get back to you as soon as possible.

OTHER

You can ask us anything through our contact page. We're always happy to help. Please usually allow 48 hours to get a reply from us - and please note we won't check emails on weekends.